Merseyside

Wirral

Thornton Hall Hotel & Spa

(11)

Guests: 500

Bedrooms: 62

Description

A stunning wedding location for all seasons, combining sophistication and style with genuine warm hospitality and decades of experience. Nestled in peaceful countryside, we boast our own luxury holistic spa which is renowned as one of the finest destination spas in the UK. Our wedding team are always on hand to help you plan your dream day, from your initial enquiry, right up to your wedding day.

Message from the team

Name of Wedding Contact: Jessica

Hi, I'm Jess! I am the wedding coordinator here at Thornton Hall Hotel. With over 9 years of wedding experience, I am always on hand to help you plan your dream day.

Experience

No. of Weddings Hosted

More than 50

Public Liability Insurance

Yes

Overview of Thornton Hall Hotel & Spa

Wedding Venue Type

Hotel

Wedding Venue Capacity

Dining Capacity

500

Reception Capacity

500

Wedding Venue Accommodation

No. of Bedrooms

Bridal Suite

Honeymoon Suite

Wedding Ceremony & Reception

Church within walking distance

Sound system available

Fireworks permitted

Wedding license

Dancefloor available

Outdoor Ceremony Available

Confetti permitted

Wedding Venue Details

Spa On-Site

Bridal Changing Facilities

Disabled access

On-site parking

In-house wedding coordinator

Landscaped gardens

Wedding Catering

External catering permitted

In-house catering

Alcohol license

In-House Wine List

Cultural Specialists

Asian Wedding Specialist

Jewish Wedding Specialist

Muslim Wedding Specialist

Reviews (11)

J
Jenny Harris
03/06/2025
Wonderful Wedding VenueWonderful Wedding Venue
We got married here on 04.05.25 🤍 We would like to thank the sales team, the hospitality team, Courtney at the Lodge (who did my nails haha) the kind man who brought up the breakfast to the dressing room ( I can't remember his name sorry!) and the friendly reception staff who assisted when we had a noisy neighbour on the second night. We would like to thank everyone we spoke to, even briefly, for their hard work and friendliness the day before and day of the wedding. Even our band, the Hustle, mentioned how Thornton Hall runs like clockwork. Our wedding coordinator Vicki was an actual superstar and provided so much support for us on our big day 🏆 we didn't have to think about much under her wing, and she was always two steps ahead of what was happening next. Our meeting with her the week before the wedding set me at ease. The food at the wedding and at breakfast was delicious. Rooms 4 and 5 were beautifully presented and clean. You wouldn't have guessed a couple had stayed in the honeymoon suite just the night before ! In summary, we are glad we chose Thornton Hall for our special day! 🤍 I can't wait to find a reason to come back hehe!We got married here on 04.05.25 🤍 We would like to thank the sales team, the hospitality team, Courtney at the Lodge (who did my nails haha) the kind man who brought up the breakfast to the dressing room ( I can't remember his name sorry!) and the friendly reception staff who assisted when we had a noisy neighbour on the second night. We would like to thank everyone we spoke to, even briefly, for their hard work and friendliness the day before and day of the wedding. Even our band, the Hustle, mentioned how Thornton Hall runs like clockwork. Our wedding coordinator Vicki was an actual superstar and provided so much support for us on our big day 🏆 we didn't have to think about much under her wing, and she was always two steps ahead of what was happening next. Our meeting with her the week before the wedding set me at ease. The food at the wedding and at breakfast was delicious. Rooms 4 and 5 were beautifully presented and clean. You wouldn't have guessed a couple had stayed in the honeymoon suite just the night before ! In summary, we are glad we chose Thornton Hall for our special day! 🤍 I can't wait to find a reason to come back hehe!
M
Mr & Mrs Bridge
28/04/2025
Stressful wedding experience - would not recommendStressful wedding experience - would not recommend
We held our wedding at Thornton Hall Hotel in September 2024 and, unfortunately, we cannot recommend it based on our experience. While the venue itself is beautiful, the service and organisation on the day were extremely disappointing and fell far short of what was promised — especially given the significant investment we made. Despite paying for several upgrades and extras, many of these were either delivered poorly, not delivered at all, or caused unnecessary stress and disruption to our day. Key issues included: - Food: We paid extra to upgrade to a tapas menu, but the execution was not as agreed — many guests missed out on parts of the meal and vegan guests were mistakenly served meat dishes. Children's meals also weren't as agreed, and our child with allergies missed out on an agreed dessert. On top of this, the food service was significantly delayed, which was extremely stressful as we had already planned for a late meal and guests were left waiting for long periods. - Venue Space: We paid an additional fee to move to the larger Torintone Suite based on assurances of private use of the bar area. However, the space was not ready in time for our guests, who were instead forced to use the public bar. - Entertainment: Due to delays caused by the venue, our live band lost an hour of performance time — a huge shame and something that cannot be replaced. - Extras: We hired external vendors for garden games and a pianist, but poor timing and poor organisation from the events team meant we couldn’t properly enjoy both. In addition, it was clear that the event coordinator on the day had not been given a proper handover. He was relying on outdated notes from earlier planning meetings and lacked key, up-to-date details about our arrangements. This caused unnecessary confusion and stress right before the wedding started. To make matters worse, his attitude was rude and dismissive; he did not acknowledge or apologise for the mistakes that were evident throughout the day. While we eventually received a partial refund after a long and frustrating complaints process, the amount offered does not fairly reflect the number of failures or the considerable stress and upset caused — both on the day and afterwards. It took several weeks for the venue to even respond to our concerns, and when they did, their attitude was dismissive — claiming we would have to “agree to disagree” on many points, and stating they could not comment on certain issues because "the event coordinator was not there at the time," which only highlights their lack of professionalism. This is simply not an acceptable way to handle a customer's once-in-a-lifetime event. The saving grace of our day came from our independent suppliers — not the venue. Our incredible photographer went above and beyond to help find missing flowers the venue had lost and helped coordinate many parts of the day when the venue team fell short. Our venue stylists made the room look absolutely beautiful, our evening band were fantastic, and our pianist made the ceremony truly special. Thanks to them, the day was not a complete disaster — but it is incredibly disappointing that so much stress and upset came directly from the venue itself, when it should have been seamless and joyful. We would strongly advise future couples to be very cautious. Beautiful surroundings mean little without reliable service, strong organisation, and genuine care — all of which we sadly found lacking. We would not recommend Thornton Hall Hotel for a wedding or any important event where service standards, communication, and professionalism are key.We held our wedding at Thornton Hall Hotel in September 2024 and, unfortunately, we cannot recommend it based on our experience. While the venue itself is beautiful, the service and organisation on the day were extremely disappointing and fell far short of what was promised — especially given the significant investment we made. Despite paying for several upgrades and extras, many of these were either delivered poorly, not delivered at all, or caused unnecessary stress and disruption to our day. Key issues included: - Food: We paid extra to upgrade to a tapas menu, but the execution was not as agreed — many guests missed out on parts of the meal and vegan guests were mistakenly served meat dishes. Children's meals also weren't as agreed, and our child with allergies missed out on an agreed dessert. On top of this, the food service was significantly delayed, which was extremely stressful as we had already planned for a late meal and guests were left waiting for long periods. - Venue Space: We paid an additional fee to move to the larger Torintone Suite based on assurances of private use of the bar area. However, the space was not ready in time for our guests, who were instead forced to use the public bar. - Entertainment: Due to delays caused by the venue, our live band lost an hour of performance time — a huge shame and something that cannot be replaced. - Extras: We hired external vendors for garden games and a pianist, but poor timing and poor organisation from the events team meant we couldn’t properly enjoy both. In addition, it was clear that the event coordinator on the day had not been given a proper handover. He was relying on outdated notes from earlier planning meetings and lacked key, up-to-date details about our arrangements. This caused unnecessary confusion and stress right before the wedding started. To make matters worse, his attitude was rude and dismissive; he did not acknowledge or apologise for the mistakes that were evident throughout the day. While we eventually received a partial refund after a long and frustrating complaints process, the amount offered does not fairly reflect the number of failures or the considerable stress and upset caused — both on the day and afterwards. It took several weeks for the venue to even respond to our concerns, and when they did, their attitude was dismissive — claiming we would have to “agree to disagree” on many points, and stating they could not comment on certain issues because "the event coordinator was not there at the time," which only highlights their lack of professionalism. This is simply not an acceptable way to handle a customer's once-in-a-lifetime event. The saving grace of our day came from our independent suppliers — not the venue. Our incredible photographer went above and beyond to help find missing flowers the venue had lost and helped coordinate many parts of the day when the venue team fell short. Our venue stylists made the room look absolutely beautiful, our evening band were fantastic, and our pianist made the ceremony truly special. Thanks to them, the day was not a complete disaster — but it is incredibly disappointing that so much stress and upset came directly from the venue itself, when it should have been seamless and joyful. We would strongly advise future couples to be very cautious. Beautiful surroundings mean little without reliable service, strong organisation, and genuine care — all of which we sadly found lacking. We would not recommend Thornton Hall Hotel for a wedding or any important event where service standards, communication, and professionalism are key.
M
Mr & Mrs Deane
07/04/2022
Thank youThank you
We wanted to take the opportunity to thank you. Our wedding was everything we wished for and more. Thank you for all your guidance and support.We wanted to take the opportunity to thank you. Our wedding was everything we wished for and more. Thank you for all your guidance and support.
I
Ian & Jennifer
21/03/2022
Thank YouThank You
"Ian and myself would like to say a massive thank you for organising our wedding. It was the most perfect day ever. Everything went according to plan and we couldn't have asked for anything more. Thank you once again and we will most definitely be recommending you to all our engaged friends etc. We are already looking at returning for our first year anniversary. The whole weekend was magical 💕💕""Ian and myself would like to say a massive thank you for organising our wedding. It was the most perfect day ever. Everything went according to plan and we couldn't have asked for anything more. Thank you once again and we will most definitely be recommending you to all our engaged friends etc. We are already looking at returning for our first year anniversary. The whole weekend was magical 💕💕"
I
Ingrid & James Rees
09/03/2022
Thornton Hall HotelThornton Hall Hotel
"We had a fantastic day, thank you! All the guest said how great everyone at the hotel was, and David was amazing!""We had a fantastic day, thank you! All the guest said how great everyone at the hotel was, and David was amazing!"
c
cfbjahjns
09/03/2022
Amazing, best day ever ❤Amazing, best day ever ❤
"We just had our wedding at this amazing place. Everything from booking the venue to our actual wedding day was outstanding and we could of not picked a better location. Friendly, professional staff, delicious food and amazing spots for photograps. Special shout out to Jess and Emily for their dedication and the Yes I Can Attitude We and our guests absolutely loved it. Thank you Cristina&Andrei""We just had our wedding at this amazing place. Everything from booking the venue to our actual wedding day was outstanding and we could of not picked a better location. Friendly, professional staff, delicious food and amazing spots for photograps. Special shout out to Jess and Emily for their dedication and the Yes I Can Attitude We and our guests absolutely loved it. Thank you Cristina&Andrei"
N
Nick K
09/03/2022
Amazing time for our weddingAmazing time for our wedding
"We booked our wedding at Thornton hall and they certainly exceeded our expectations, jess was brilliant helping organise the perfect day for us. Steph was so good with making the wedding run smoothly on the day, even getting gazebo’s put up as the weather was very unpredictable right before the wedding was due to start. All staff at the hotel were very friendly, would always say morning or afternoon and any issues we had there was always someone on hand to resolve them. Myself and my wife Jen we’re that impressed we have decided to stay at the hotel for our wedding anniversary. I would highly recommend Thornton hall to anyone to stay or even have there wedding with them. Beautiful setting, with very attentive and friendly staff. Thank you Thornton hall for giving us genuinely the perfect day we wanted for our wedding.""We booked our wedding at Thornton hall and they certainly exceeded our expectations, jess was brilliant helping organise the perfect day for us. Steph was so good with making the wedding run smoothly on the day, even getting gazebo’s put up as the weather was very unpredictable right before the wedding was due to start. All staff at the hotel were very friendly, would always say morning or afternoon and any issues we had there was always someone on hand to resolve them. Myself and my wife Jen we’re that impressed we have decided to stay at the hotel for our wedding anniversary. I would highly recommend Thornton hall to anyone to stay or even have there wedding with them. Beautiful setting, with very attentive and friendly staff. Thank you Thornton hall for giving us genuinely the perfect day we wanted for our wedding."
J
Jo M
09/03/2022
Absolutely AmazingAbsolutely Amazing
"We have just been married at Thornton Hall and the service has been second to none. ALL the staff are polite and helpful and nothing was too much. Went out of their way to make us feel special. For the initial booking over 3 years ago the communication and service has been top notch....even through Covid, nothing was unachievable and our postponement was so straight forward. All my friends and family were amazed at the service."c"We have just been married at Thornton Hall and the service has been second to none. ALL the staff are polite and helpful and nothing was too much. Went out of their way to make us feel special. For the initial booking over 3 years ago the communication and service has been top notch....even through Covid, nothing was unachievable and our postponement was so straight forward. All my friends and family were amazed at the service."c
c
colette45mc
09/03/2022
WeddingWedding
"Had our wedding at thornton hall and from start to the end they have gone above and beyond for us,highly recommended. Zach was a fabulous host!!! Thank you again for our amazing and treasured experience""Had our wedding at thornton hall and from start to the end they have gone above and beyond for us,highly recommended. Zach was a fabulous host!!! Thank you again for our amazing and treasured experience"
l
lhubbard8794
09/03/2022
Wedding reviewWedding review
"We had our wedding here and it was amazing. Staff went above and beyond to make our day perfect. A big thanks to Jess and Zack for everything! Any newly engaged couples we would highly recommend you too!""We had our wedding here and it was amazing. Staff went above and beyond to make our day perfect. A big thanks to Jess and Zack for everything! Any newly engaged couples we would highly recommend you too!"

Location & Contact Details for Thornton Hall Hotel & Spa

Website

Phone

Wedding Venue Address

Neston Road, Wirral, Merseyside, CH63 1JF, England, United Kingdom

Travel Notes

If using a SatNav, please use our postcode CH63 1JF. Please note that some SatNavs will take you to Horsesense Wirral (Lodge Farm), but you can see our Hotel as you approach the drive before turning in!