It seems relatively cheap compared to other venues, and the service they provide is a reflect of that.
There were a number of things that the venue did that ruined our day. And upon asking for some sort of refund, we were fobbed off for nearly 2 months, not getting any actual answers. Following another complaint from a guest, they have then shared my entire email chain and email address, which is a massive GDPR breach.
The getting ready room for the bride is a conference room, which has used plasters, fake fingernails and straw all over the floor, not to mention the 100+ chairs stacked up and multiple tables. Having to pay an additional £500 for an actual getting ready room, when you've already spent thousands is ridiculous and should be included in the price. Eventually got breakfast after asking for hours, and then it was left in our room all morning. They then changed how we were getting to the ceremony room as they couldn't be bothered to take out the mountain of chairs in the room.
The groom didn't have a set getting ready room, was told he could get ready in a room that was being set up, luckily we'd booked to stay the night before so he could get ready in our room.
The staff were unhelpful and rude. All the food was late coming out, some of it already cold or undercooked. Rude comments could be heard from the kitchen.
They never bothered to open our bar in our marquee, and only had one person on the main bar inside the hotel, which was already out of the 2 main lager by 12:30pm, when my guests arrived. Also had the other marquee at this bar as their bar also wasn't fully stocked. No aircon here either.
Half of the rooms didn't have aircon, the wedding coordinator was useless. They hadn't set up enough tables for our wedding reception, and we had to ask for the remainder of the tables to be set up. The chairs that they supply are faulty, my sister in law cut her hand severely on the chair, it was our DJ who had to administer first aid, as there was no one from the venue around, when someone was eventually found, she was told there was no one first air trained.
The staff were shouting at us to get out of the drinks reception room at the end of the evening, wouldn't let me collect any of our stuff. They then threw away one of our cake toppers, and broke the other. They have taken zero accountability for this. When we asked them the next day why it was broken, she was dismissive and rude, and left us waiting for around an hour and a half.
After complaining to the venue, we were called liars multiple times and they have taken no action to rectify the issues.
They initially offered us a 2 night stay and an afternoon tea, like that would make up for ruining multiple aspects of our wedding day. Why would I want to return to a venue that treated people so horribly and ruined my wedding day?
Overall, the service was atrocious, and if you want to have a beautiful wedding day, DO NOT book this venue, as they will ruin it.It seems relatively cheap compared to other venues, and the service they provide is a reflect of that.
There were a number of things that the venue did that ruined our day. And upon asking for some sort of refund, we were fobbed off for nearly 2 months, not getting any actual answers. Following another complaint from a guest, they have then shared my entire email chain and email address, which is a massive GDPR breach.
The getting ready room for the bride is a conference room, which has used plasters, fake fingernails and straw all over the floor, not to mention the 100+ chairs stacked up and multiple tables. Having to pay an additional £500 for an actual getting ready room, when you've already spent thousands is ridiculous and should be included in the price. Eventually got breakfast after asking for hours, and then it was left in our room all morning. They then changed how we were getting to the ceremony room as they couldn't be bothered to take out the mountain of chairs in the room.
The groom didn't have a set getting ready room, was told he could get ready in a room that was being set up, luckily we'd booked to stay the night before so he could get ready in our room.
The staff were unhelpful and rude. All the food was late coming out, some of it already cold or undercooked. Rude comments could be heard from the kitchen.
They never bothered to open our bar in our marquee, and only had one person on the main bar inside the hotel, which was already out of the 2 main lager by 12:30pm, when my guests arrived. Also had the other marquee at this bar as their bar also wasn't fully stocked. No aircon here either.
Half of the rooms didn't have aircon, the wedding coordinator was useless. They hadn't set up enough tables for our wedding reception, and we had to ask for the remainder of the tables to be set up. The chairs that they supply are faulty, my sister in law cut her hand severely on the chair, it was our DJ who had to administer first aid, as there was no one from the venue around, when someone was eventually found, she was told there was no one first air trained.
The staff were shouting at us to get out of the drinks reception room at the end of the evening, wouldn't let me collect any of our stuff. They then threw away one of our cake toppers, and broke the other. They have taken zero accountability for this. When we asked them the next day why it was broken, she was dismissive and rude, and left us waiting for around an hour and a half.
After complaining to the venue, we were called liars multiple times and they have taken no action to rectify the issues.
They initially offered us a 2 night stay and an afternoon tea, like that would make up for ruining multiple aspects of our wedding day. Why would I want to return to a venue that treated people so horribly and ruined my wedding day?
Overall, the service was atrocious, and if you want to have a beautiful wedding day, DO NOT book this venue, as they will ruin it.