Due to get married this year and because of COVID, queried if there was a possibility of rescheduling the event. Hilton Hall stated that a further booking fee was required of £3,000 alongside the £5,000 that we had already paid for our deposit (this was a third of the £15,000 package that we chose based on the minimum person requirement of 200 ). They later said that the package agreed wasn’t based on headcount. All of our other wedding suppliers were happy to defer the deposits paid and all had non-transferable and non-refundable T&Cs like Hilton Hall but the venue failed to take any of this into account (non-transferable and non-refundable T&Cs can only exist if they are fair, they cannot be legally binding until a court confirms that they are fair and paying a third deposit isn’t especially when the industry norm is 10%.) This whole situation has caused my fiancés anxiety to come back due which already adds to the problems that people are facing during this pandemic. No regard for their customers happiness, mental awareness and health issues, complete lack of understanding during these times and severe lack of professionalism. We have never stated that we wish to cancel our wedding but the venue has emailed us on 4 occasions using the words cancel or cancellation. The venue has offered us a £2,000 refund which is for the caterers but only have one food supplier (Spice Nation) and don’t allow external catering (Do they expect us to have a wedding with no food?). Also why offer us a refund of £2000 if you genuinely believe that the wedding will still go ahead as planned? They are now threatening us with cancellation charges which won’t be upheld in a court of law especially when their T&C’s are extremely unfair towards the consumer which the Competitive and Markets Authority confirmed. PLUS THEY ARE NOT EVEN FCA REGULATED. Please do not use Hilton Hall for your wedding venue, learn from our mistake and find another suitable venue in the area. No couple should be paying a 33.3% deposit to book a wedding date (industry norm is 10%) and then deal with the venue in this manner. Strongly advise any couples looking for venues to avoid Hilton Hall at all costs because as a business they are a complete and utter joke. Happy to take a large deposit for your wedding and when things don't work out, they are unreasonable and threaten you with cancellation fees.