Alexander House & Utopia Spa

We had our wedding here, however the weekend was a huge disappointment as someone gained access to our family members’ room and broke into a locked case stealing a large amount of money. The staff had no empathy and did not seem to care when they were informed of this. The police were called after and the investigation is ongoing. We were informed that other people’s keycards can sometimes access other rooms which is highly worrying, so this hotel is not a safe place for guests. There were some other mishaps on our wedding day. There were extra rooms charged to us due to bookings we did not ourselves make. Also, some of the wedding items were not delivered and we had to make do without. Do not consider booking your wedding or any other event here. It is a beautiful location, however many of the staff clearly do not care. The lack of organisation and communication made our wedding planning process a real pain in the final couple of months before the event.

My family traveled all the way across the world to stay at this hotel for the night of my wedding. The next morning, their room got broke into, and luggage lock was broken, and a total value of £400 cash was stolen. We immediately reported this to the hotel reception, but their nonchalant and cold attitude was absolutely appalling and rude. We were concerned and scared, but the hotel reception and management remained unbothered and uncaring. We asked to review the CCTV but had to wait for hours to even get any update. We highly suspect it was hotel internal staff as it’s impossible for someone to target our guest’s room and be in and out so quickly. And even if it’s someone from the outside, it goes to show this hotel has terrible security and any guest staying here cannot feel safe for their belongings. This hotel seems to care more about maintaining their own reputation and not holding their own staffs accountable, than providing genuine care and support for their guests. Also, the hotel somehow double booked some of our rooms, and whilst we were worried and concerned about the £400 that was stolen, they were more concerned about getting us to pay double for the rooms we didn’t stay in. If you would like your wedding day ruined and have your guests belongings being stolen like us, I would highly recommend Alexander House Hotel.

We just wanted to say a huge thank you for everything you did to make our wedding amazing! 😊 We had the best time and all the staff at the hotel were great! We couldn't have asked for anything more 😊 Thank you!!

I don’t even know how to put into words what an amazing day we had. Everything at the hotel was just perfect. Our guests all said what a beautiful location it was. We were so lucky with the weather as it just showed the hotel off beautifully. We are still buzzing from the day. Jessica the biggest thank you to you and your team who all helped to make our day truly memorable. You’ve been so patient with all our incessant questions. We will definitely be back next year for our anniversary 😀

We chose Alexander House Hotel for our very small wedding - our every need was catered for - Anna was kind and helpful and went the extra mile to make sure our day was special. The venue was perfect, staff attentive and helpful, food delicious and plentiful, spa was clean and inviting, treatments fantastic, room was luxurious and spacious (Treetops), and we have no hesitation in recommending that you consider Alexander House for your wedding. I'm convinced that the Team would bend over backwards to ensure your stay was special and memorable