Wentbridge House Hotel Yorkshire

Well, where do I start with this shocking business, awful staff & their disgusting behaviour. My fiancé & I booked our wedding date here for the 4th June 2021. We booked this date in 2017 (so pre-covid19). When the pandemic began we, like a lot of people underestimated the gravity of the situation and just how bad things would get & how long social restrictions would be in place. So in October 2020 we decided to arrange a meeting with the events manager Chloe Walker. At this meeting we expressed our concerns surrounding the pandemic and the ways it would likely affect our wedding day. We asked if we could postpone the date for 12 months (availability depending) so we could assure the wedding we had planned would be allowed to go ahead (with no restrictions on numbers, no social distancing requirements & preferably no compulsory face masks). This request was met with a complete lack of compassion or care for their customers and a blunt NO, followed by the excuse that "they are thinking about the business" (profits, not customer satisfaction). Now, I do understand this mentality, to a degree. They run a business, not a charity however, considering we had already paid them £3,000 and were asking to simply move our date (not cancel) they were set to loose nothing! I asked chloe what Wentbridge's suggestion was, what COULD they do for us. Chloe had to "ask the senior management" in the back office (which is brave of them). When she returned we were told that to move our date forward 12 months we would loose our initial deposit of £1,000 and would therefore be considered to have only paid £2,000 towards our final invoice. UNACCEPTABLE. the other "offer" they gave us was to essentially do nothing untill 8 weeks before the date and if the government said that our wedding could not go ahead then we would have the option to rearrange. We explained that we couldn't do this as it would likely incur huge financial loss to ourselves with other suppliers (as well as leave these other businesses in the dark). There would have also been the issue of my partners wedding dress which needed to be ordered, measured & fitted months before the wedding day. Their response to all this was essentially that it's not their problem. At this point, seeing that it looked like we would get nowhere with this business, in desperation, with my fiancé literally in tears now, I asked chloe what she would do if this was her wedding. She SHRUGGED her shoulders! This is how little this "family run" business cares about it's customers!  I have gone as far as to write a pleading letter on this matter to the company director & owner  Mr Geoffrey Page, in the hopes that he may not have even been aware that his business is being managed and operated like this & that he may be the only person at that place who actually does care. I recieved no reply. We eventually had to make the very difficult decision to cut our losses so as to not incur further loss through suppliers, dresses, suits etc. On the 17th November we issued a formal cancellation to chloe to which we expected to receive a reference number as per their own T&C's. We finally received this confirmation from Nicola Guest, the operations manager on the 24th November because Chloe didn't forward it! We ended up loosing the £3,000 that we had paid to them, as they refused to refund it! This whole situation has been handled by Wentbridge House Hotel in a completely irresponsible & unprofessional manner. There has been no compassion, understanding or even basic morality shown to us throughout. This is so disappointing because the building & grounds are stunning! They're just completely ruined by the owners, management & staff.

Had a wonderful wedding reception moved up a week and a half before lockdown. The staff were incredibly friendly and attentive and provided a wonderful experience. The food and atmosphere were perfect. Our guests had a great time. Would highly recommend for those getting married!

We were meant to get married at wentbridge on the 29th August 2020, however due to the current situation in the world we were unable to have our amount of guests we initially desired (up to 120 guests!). We postponed to February, then received the news that weddings would have 15 for up to the next 6 months which would cover our date. On 23rd September we decided to spontaneously get married on the 27th. We could not have asked anything more of Wentbridge house and the team. Catherine, Chloe and Anthony went above and beyond to make sure we had our wedding on the Sunday, from bringing in extra staff, ordering the best dovecote beef last minute, decorating our room perfectly and just generally being the kindest and most amazing staff members to help host our special day. Anthony (our master of ceremonies) made the day run as smoothly as it possibly could, and thought of every perfect detail, even taking us aside for a quick five minutes in a private room to have some time to ourselves before all the food and speeches began which we thought was an amazing touch to the day. In our opinion Wentbridge is the most perfect venue to get married, it is an idyllic and stunning place and the grounds are set in such a beautiful village. It is ideal for amazing wedding photographs with the gorgeous lawns and folly, and perfect views to match. Wentbridge now also have an outside terrace which we had reserved for our wedding day which gave us the perfect opportunity to have admire the grounds, and have some drinks, all with outdoor heaters to keep everyone toasty! On to the food... WOW! Go for Sunday lunch and get the dovecote beef, you will not regret it. The most tender, melt in your mouth meat we have ever eaten. All the food was incredibly presented, and the dessert with our now shared name on was a particularly thoughtful touch! Every person commented on how beautiful the food was, and we have said that Sunday lunch is on the cards very shortly as it was so good! And finally the rooms... Extremely spacious, beautiful and exceptionally clean. Room service perfectly on time, and well presented breakfast with ample choice. Our bridal suite on the night of the wedding was so unique, and the staff had left a lovely card and gift for us when we got back into the room to round off an amazing day. Absolutely no complaints about anything, Wentbridge House - highly recommended! Thanks again from the now Mr and Mrs Banner!

Me and my partner attended a wedding on Saturday 26th, would highly recommend this venue for any wedding or event! It was very different with the situation we are currently going through With Covid but the staff made us feel comfortable and relax, the wedding manger was fantastic in looking after us all, the food was amazing so were the bedrooms really enjoyed our stay! FABULOUS!

We were meant to get married at wentbridge on the 29th August 2020, however due to the current situation in the world we were unable to have our amount of guests we initially desired (up to 120 guests!). We postponed to February, then received the news that weddings would have 15 for up to the next 6 months which would cover our date. On 23rd September we decided to spontaneously get married on the 27th. We could not have asked anything more of Wentbridge house and the team. Catherine, Chloe and Anthony went above and beyond to make sure we had our wedding on the Sunday, from bringing in extra staff, ordering the best dovecote beef last minute, decorating our room perfectly and just generally being the kindest and most amazing staff members to help host our special day. Anthony (our master of ceremonies) made the day run as smoothly as it possibly could, and thought of every perfect detail, even taking us aside for a quick five minutes in a private room to have some time to ourselves before all the food and speeches began which we thought was an amazing touch to the day. In our opinion Wentbridge is the most perfect venue to get married, it is an idyllic and stunning place and the grounds are set in such a beautiful village. It is ideal for amazing wedding photographs with the gorgeous lawns and folly, and perfect views to match. Wentbridge now also have an outside terrace which we had reserved for our wedding day which gave us the perfect opportunity to have admire the grounds, and have some drinks, all with outdoor heaters to keep everyone toasty! On to the food... WOW! Go for Sunday lunch and get the dovecote beef, you will not regret it. The most tender, melt in your mouth meat we have ever eaten. All the food was incredibly presented, and the dessert with our now shared name on was a particularly thoughtful touch! Every person commented on how beautiful the food was, and we have said that Sunday lunch is on the cards very shortly as it was so good! And finally the rooms... Extremely spacious, beautiful and exceptionally clean. Room service perfectly on time, and well presented breakfast with ample choice. Our bridal suite on the night of the wedding was so unique, and the staff had left a lovely card and gift for us when we got back into the room to round off an amazing day. Absolutely no complaints about anything, Wentbridge House - highly recommended! Thanks again from the now Mr and Mrs Banner!

We stayed here for our friends wedding and I have to say it was the best wedding we’ve ever been to. The atmosphere at this hotel is very special, the staff are fantastic and the food is of the highest quality. We stayed in a superior double room and the room was immaculately clean and cosy, the beds warm and comfy and the bathroom very spacious. Highly recommended as a wedding venue but I’m certain it would be a wonderful stay over whatever the occasion