Trafalgar Tavern

Whilst the venue itself was so unique and the setting was everything we wanted, the service we received from Trafalgar left us disappointed on our wedding day. Most issues stemmed from and were attributable to the Events Manager (initials YL). She was disinterested in us as clients throughout the planning process and on the wedding day itself. Her lack of preparedness and poor management of the day caused a multitude of errors – most of which were basic. We provided a detailed breakdown of our table plan, with guest names and dietary requirements weeks before the wedding. No issues or concerns were raised to us and so we thought we could trust the Events Manager to handle the food service without issue. The Events Manager confirmed she was at the pass during the meal service so the following issues all took place under her watch: - Meat dishes were served to the table of vegans, vegetarians and Jains. A guest had to ask for it to be taken away. This caused particular offence to guests on the table, and I personally felt very embarrassed and offended. It’s culturally unacceptable in my family and therefore, reflected extremely badly on us as a couple. We happened to see this instance happen ourselves and I had to stop eating, get up and intervene myself to ask the wait staff to please check the table plan provided. - Event staff on the day were not properly briefed or prepared. This meant food was served late, in a very disjointed manner with very long gaps in between – the sides were served first and then nothing else for 10 minutes which meant they went cold. The pork came out so late it went to waste. - Waiters didn’t know what they were serving and couldn’t answer basic questions from guests e.g. is this dish vegetarian. One waiter was serving green beans and telling the guests it was spinach… - One table was only provided 1 of the 4 desserts – when guests asked why, the waiter said he was told by the bride not to give them any desserts apart from fruit. This never happened – I couldn’t believe it when a guest told me this. - Serving spoons were not provided when dishes were being served so guests had to use their dessert spoons which meant they didn’t have cutlery when dessert was served. There was not enough cutlery on hand for all the guests. - The mains were not cleared away before dessert was served so it was very messy and chaotic on the tables. - We paid for tea and coffee for 100 guests and they staff put out 25 cups… To add insult to injury, we negotiated a partial refund from the Events Manager due to the really poor service we received. It took an entire month for the money to actually reach our account – we were told it had been processed and would take X days, I would have to chase because we still hadn’t received it. In fact, I had to chase 3 times and in the end, the Events Manager ghosted us. The only reason I got the refund after a month was because I called the venue and spoke to someone helpful who actioned the refund and sent proof of payment within 24 hours. It was that simple but the Events Manager could not be any less concerned with correcting her wrongs. I asked for the contact email address of the manager at the venue so I can share my feedback and was ignored so I’ve resorted to posting my feedback on a public form so other brides and grooms are aware of the venue’s shortcomings. My advice would be if you are going to choose this venue for a very important day in your life – do not leave it solely in the hands of the Events Manager/staff at venue. Our day would have been much worse if we hadn’t hired an independent on-the-day wedding coordinator. She really saved the day in many instances but unfortunately when it came to the food service which was entirely in the hands of the Event Manager, we as the bride and groom and our guests were poorly serviced. We spent a considerable amount of money at this venue and would have expected a far better service than we received pre, during, and post wedding.

Thanks for a great event and obviously the location is really good but I thought the staff and organisation were 'top notch' they took everything in their stride, were very helpful and I also thought the salmon and lamb that I ate were perfect for such a large event. So nothing but praise and made a happy day even better than I could have expected. Thanks

Just wanted to send a massive thank you to all the staff for making our wedding on New Year’s Eve such a massive success. The food was fabulous and the service was excellent. They all worked so hard and we really appreciated it. A fantastic venue and a memory that will stay with us all for a very long time. Thank you.

We attended our cousins wedding ! We were not disappointed, what a beautiful building ! The food was amazing and the team running the wedding was brilliant and so very friendly ! The room was beautifully decorated. I am a banqueting manager in a hotel and I would employ any of your staff on my team , they should be congratulated. On a job well done . Thank you so very much, very much appreciated.

The day was FAULTLESS and better than we could have ever imagined. From all of the planning through to the Tuesday morning when we picked everything up our experience was amazing, all of the team were extremely helpful, accommodating, understanding, polite, friendly and all round a dream team. You put up with my long detailed emails, spreadsheets and ever-changing floor plans.

We just wanted to get in touch to say a huge thank you to you and your team for everything on Friday, and of course in the lead up to the big day. It was a day beyond our wildest dreams, and we've lost count of how many compliments we received about the venue. Everyone involved made us feel special, and we're so glad that we've got your wonderful venue to visit now any time we want to be reminded of the best day of our lives (we both have birthdays in Dec / Jan so expect a booking soon!)

Iain and I would like to thank you and your team for hosting our wedding this past weekend. We appreciate you accommodating all of our last minute changes. You guys are a dream team. The entire wedding was absolutely wonderful and the venue, food, drinks, and staff were especially incredible. Your team was so helpful, kind, and lovely to us and all of our guests. We can’t thank you enough. Please pass along our praise to your team.

Just wanted to say thanks for all your help with our wedding on the 15th, SJ and I had a brilliant day and the venue and staff were great. Lots of people complimented the food! We said thank you to some of the staff as we were leaving, but please could you pass on our thanks to the rest of them?

Thank you so much for organising an epic wedding for us! The place looked gorgeous, and everyone loved the unique venue. The food was brilliant, and everything ran seamlessly - you and your team made it easy for us to enjoy the day, safe in the knowledge that you had it all wonderfully under control. Thank you so much for everything.

Thank you so much! It was such an amazing day. Jamie and I were so happy and everyone had an amazing time. I think you may be getting some booking enquiries from our guests in due course! Everyone thought Trafalgar Tavern looked amazing.