I'd like to start off my review by saying I think we were a bit unlucky and our experience may not be reflective of the experience the venue provides to other couples. We got married there just over a year ago, and I have provided detailed feedback to the Manor who have not got back to me.
We booked the Manor because it felt perfect for what we wanted. We could rent out the whole hotel so we didn’t need to worry about disturbing non-wedding guests and people would be able to sneak off to bed whenever they wanted. There were also lots of communal rooms that guests could use if they didn't want to dance.
It all started off pretty well, the wedding coordinator we dealt with was friendly and competent. When we went for our menu tasting we were told that there had been a mix up in the kitchen and they weren’t sure if they would be able to provide all the options we had chosen to fit with my dietary requirements. The wedding coordinator was so apologetic and offered us a second menu tasting and a free night at the hotel. In the end we were able to pick our options, were satisfied that they could provide the menu we wanted to our specifications and that our guests would enjoy the food.
Then, the first wedding coordinator left and her replacement was less than competent. She didn’t last long and was replaced by someone who worked at a sister hotel. While the third wedding coordinator was very helpful and extremely competent, it turned out that nothing had been handed over to her. So 3 weeks before our wedding we had to reconfirm EVERYTHING.
We got married at the end of November, and had agreed with wedding coordinator no.1 that the theme would be “winter” and definitely not “Christmas”. When we turned up a few days before the wedding to find Christmas trees and decorations all over the venue we were very surprised. This was just one more thing that hadn’t been handed over. In the end, when I walked downstairs on the day of the wedding to trees were gone, but it was just another thing that made us very nervous about how the day was going to go!
On the day of the wedding, I was inundated with calls from reception about room changes. I understand that sometimes things go wrong and that it’s an old house, but if it were my hotel and people had paid thousands of pounds to host an event there, I would have made sure everything worked. Especially in the bridal suite, where an electrician had to come in while I was getting ready to fix some lights.
Thankfully the wedding service went well, but when the canapés came out they were not what we had chosen. We were given shot glasses of soup – we hadn’t even tasted soup at our tastings. As I have dietary restrictions, and some of our guests had severe allergies, this made me very nervous.
The wedding breakfast food was nice but we both thought it wasn’t as good as the menu tasting food.
Finally, and most annoyingly, we had to have multiple trips to collect the items we had hired from our florist. And we never got some of our own items back. The day after the wedding we were told that everything had been boxed up, so we took it back to the florist, to be told that it was less than a quarter of what she had used. It took us almost a week to get the rest of her items back.
In the end none of this ruined my day, and I still married the love of my life surrounded by my friends and family, but it really did add to my stress and it was not totally the day we put so much effort into planning.