The Hurt Arms Ambergate

We booked a wedding viewing at The Hurt Arms at Ambergate with Nikita at a time and date suggested by her 25/02/23 at 11am. At no point during our correspondence were we told the appointment would be a quick show around due to a wedding the previous day! The speed she showed us around was ridiculously fast. The room was full of wedding presents and other items from the night before, including a pushchair with stuff piled up on it (I wouldn’t want strangers in a room where my gifts are in case they went missing!). My daughter was wandering round the room taking photos whilst we listened, therefore someone else could easily have taken something. We were then rushed into the bar area where we sat down and went through menus and discussed what we wanted. However we felt we didn’t have time to discuss between us which options we wanted as she suggested choices, which felt to us that she was trying to hurry onto the next bit (whereas other venues have talked us through it and told us not to rush and it can be changed later). Nikita said she would get the quote sent out to us by the end of the day (it’s now 7/3/23 and we still haven’t received it). We left and immediately looked at the time as we were shocked how quick and impersonal it was, a total of 20minutes and that is the truth! We haven’t contacted her for our quote because we definitely wouldn’t want that service for the rest of our wedding planning or our wedding day. Each venue we’ve visited have given us their time and shown us the venue when they don’t have someone else’s wedding belongings around. Our last venue viewing was almost 2hrs and they went above and beyond to make us feel welcome. We all felt Nikita was very unprofessional and wouldn’t want her looking after our wedding. Not only did she show us around really quickly, she took us into a room with wedding presents and belongings that is someone else’s from their dream day. She failed to deliver the quote, so the trust was already broken. We have gone with a more expensive venue who have a very good reputation of hosting weddings. We know we will be looked after here. Just think about your dream day ladies and how much you have saved to have it just the way you want it. We knew instantly by the way we were treated at our initial viewing that this was the one, when you know, you know. Don’t settle for second best.

We attended our friend's wedding and stayed one night. A fabulous hotel, great food, wine and stylish bedrooms.

Fantastic wedding venue. All the staff go above and beyond, I honestly can't thank them all enough. Every detail and nothing too much trouble from the wedding planner to the bar staff and the manager. Perfect for parties/celebrations

We had our wedding here and loved every second if it! Planning was made so easy by their team of wedding coordinators and their wedding showcases really help us visualise our day. On the day, the team were so helpful. Everything was so well organised that it allowed us to enjoy our day without being bother for information. The food was so good and everyone had a great time. I would recommend this venue to everyone.

Just had my daughter's wedding here... Can recommend, it was a wonderful day

We attended an evening wedding reception. Lovely place and very unobtrusive staff working very hard in the background. Highly recommended for your special occasion. Lovely venue in a beautiful place.

I just want to say we had the most wonderful day and night. We have recommended you to a few people as we couldn't fault anything the day was perfect from start to finish. Thank you for the most wonderful wedding

As soon as we saw this venue we knew it was the one. On the day everything went perfectly, there’s nothing I would’ve changed. The staff were brilliant and so friendly. Thank you so much for making our day so special!

Where do we start???!!!!! Thank you soooooo much for the most amazing job you and all the staff at The Hurt Arms did for us last night. We couldn’t have asked for a more perfect night. The room looked superb, the food was to die for, the staff couldn’t have been more helpful and you made sure everything ran smoothly and we can’t thank you enough for that. The comments we’ve had from everyone is just fantastic. They all just loved everything. Please pass this on to all who worked last night and tell them they all deserve a massive pat on the back. I hope our paths cross again at some point but please just accept a huge thank you from Martin and I.

Myself and my husband had our wedding reception here on 2/6/18. We both couldn't have been happier with the service. The staff are friendly and can't do enough for you, which is exactly what you need on your wedding day! Nothing was too much trouble for them. The food was amazing, we had a BBQ which was served outside as the weather was lovely and warm, and some extra nibbles brought out in the evening which were served from the lovely horsebox. Everyone commented on how nice the food and venue was. As you can imagine everything doesn't always run on time, however Millie ( the wedding coordinator) made everything run perfectly and pushed timings forward with the food, speeches and our first dance, it was so refreshing to not have to worry about these things and let her manage them, and she did a fantastic job we couldn't praise or thank her enough. I stayed at the hotel the night before the wedding with one of my bridesmaids and my flower girl, Shannon (wedding coordinator) made it possible for my niece to stay with me by arranging an extra single bed to be brought into the room for her at no extra cost, she also helped me set up the tollgate suite ready for the next day. We all got breakfast in the morning included which was lovely and very filling. The cleaners were more than happy to help the morning of the wedding by quickly removing the extra bed to allow my bridesmaids to all get ready with me, and bringing us jugs of water when we didn't request them. The whole team work so well together to make your day so special! As you can imagine 6 bridesmaids a flower girl and the bride all getting ready in one room can cause quite a bit of mayhem. When we got back to the room after the wedding it was spotless again. They truly did an amazing job right down to the little details! Myself and my husband are so happy we had our wedding reception here! The whole team made the experience so memorable.