As an independent travel agent, I have stayed in some gorgeous London hotels, The Dilly certainly comes towards the top of the list in terms of service, location, food & drink and overall experience.
I travelled with my two children (12 & 11) for a 2 night stay in the capital, minus my husband as he is working away. Prior to arrival, the hotel made contact with me to express their pleasure of welcoming us for our upcoming stay. I pre-booked a slot for me and my girls to swim at The Dilly Pool, which was really easy to do and was really fun for the children. The communication was really excellent and I felt like a really important guest before we’d even arrived (which I’m not! It’s just how they communicated was really lovely!).
Upon arrival, we were greeted warmly by the front desk and our room (Dilly Splendid room) was ready for us even tho we had arrived slightly earlier than the check-in time. The welcome we received at the front desk was excellent and on entering our room, we had some yummy treats waiting for us, which was very much appreciated (especially by the girls!).
The room was spacious enough, with plenty of room for the three of us even tho we had a roll-out bed. The decor is modern, with a very classic London theme, which I really liked! The bathroom was clean and well stocked with toiletries, bathrobes for each of us and a really great shower!
Breakfast served in the Terrace restaurant the following morning was excellent, serving a self-serve continental and cooked breakfast with the option to order whatever you chose from the kitchen - I had poached eggs with wholemeal toast, which were perfect! My girls loved the vast selection of breads, spreads and fresh fruit.
Unfortunately, my 12 year old was taken poorly on the second evening, the front desk and concierge were just wonderful and made sure we were well stocked with everything we needed, with the offer of a doctor if required. We were able to stay in our room after check-out to avoid having to take her to wait at Kings Cross station when she was so poorly. I am so grateful to everyone that helped and made sure we were well looked after throughout the night. Thank you so much to all.
Upon check-out, the front desk staff were super-kind and really did care about how my daughter was feeling and that we’d had a wonderful stay despite the illness. The concierge helped us to a cab and took our luggage for us, which was just so kind.
We really did have a wonderful stay at The Dilly, we will certainly return in the future, with my husband in tow too! Thank you for the excellent service and kindness before, during and after our stay.