Our wedding was supposed to be a small wedding and we started planning it in January 2020 for the Wedding date of Jun 2020. We certainly didn't expect the hotel to be closed for much of 2020 and while all the event staff and wedding coordinator went on furlough, it was a little difficult to correspond with the hotel but we managed to reschedule ours for June 2021. When the hotel reopened, we negotiated to move the date again so we could have the wedding without restrictions. The hotel was kind enough to compromise on this (you're not normally allowed to move the date) with an increased minimum spend. Unfortunately, even after changing the date second time, restrictions were only lifted 1 day after our wedding. But the hotel was amazingly flexible with all of the changes and uncertainty and we are really grateful for that.
Keeva was just amazing. She went through furlough and onboarding different wedding coordinators (I believe she herself is not actually the wedding coordinator at the hotel) and all the lockdown chaos with us and helped us through everything! We can't thank her enough. We were corresponding with her most of the time and she made sure we'd gone through all the details and just the nicest, friendliest person! She was with us at the menu tasting as well and wrote everything we were eating and drinking - make sure you go with a completely empty stomach, they wined and dined us like royalty at our tasting! We had no experience planning a wedding so we were so grateful that Keeva asked lots of questions about what we wanted to do - some things I hadn't thought about at all! Like whether to give away the table flowers at the end of the day!
Special mention to Michael as well, who was absolutely fantastic - moving people from room to room for the pre-drink, ceremony, reception, dinner, dancing and announcing what was going on, announcing us into the room, telling us when to enter and finding us some quiet space during the day as well to take a breath. I don't know what we would have done without him! My family and I were praising him all day! He also did all the technical stuff on the day, playing the music during the ceremony, helping set up slideshow, video messages etc.
Also wanted to mention Mika, who was serving us throughout the day. My parents kept telling me how she was very attentive, I was very grateful to her for making sure people were drinking water towards the end of the evening (including myself 😅) and my sister told me how Mika made sure my sister and her friend were safe when they were leaving.