We held our wedding at Plum Park Manor in October 2026. The venue is stunning, with great lighting and a really lovely atmosphere, and the staff on the day were very nice. The ceremony through to the cake cutting went well. Unfortunately, several things went wrong, and the way they were handled afterwards left us very disappointed.
What went wrong:
- During the planning meeting, the venue forgot to include our own meal in the arrangements. We only caught it because we noticed it ourselves.
- Only one member of staff was serving canapés to around 90 guests. In the days after, several guests told us the food disappeared very quickly once they came into the room.
- We spent £650 on bespoke cupcakes, including dietary ones, and verbally agreed with the team that they would be handed out to guests. This didn't happen. The dietary cupcakes never appeared, most guests didn't know any cupcakes were available, and more than half came back to us the next day. That's a loss of around £300 on something we had spent weeks planning for our guests.
- Some glasses had lipstick marks or were chipped, some cutlery still had dried food on it, and the first bar was sticky.
- There was nowhere for guests to put coats and bags, so they ended up on the floor.
- We paid for bottled water with jugs to follow, but didn't see jugs once the bottles ran out.
When we raised these points afterwards, the story changed. What had been agreed with us verbally was denied, and no goodwill gesture was offered for the cupcakes. A refund we were promised on the morning of the wedding was even presented back to us as a goodwill gesture.
My advice to other couples: if you book here, check every detail yourself and get every arrangement confirmed in writing, however small. Don't rely on anything agreed verbally, even with the staff running your day. Also agree in writing, before the day, that any paid extra which can't go ahead (for example, outdoor items in bad weather) will be refunded. If a service isn't provided, you shouldn't have to pay for it or chase it through a long chain of emails.We held our wedding at Plum Park Manor in October 2026. The venue is stunning, with great lighting and a really lovely atmosphere, and the staff on the day were very nice. The ceremony through to the cake cutting went well. Unfortunately, several things went wrong, and the way they were handled afterwards left us very disappointed.
What went wrong:
- During the planning meeting, the venue forgot to include our own meal in the arrangements. We only caught it because we noticed it ourselves.
- Only one member of staff was serving canapés to around 90 guests. In the days after, several guests told us the food disappeared very quickly once they came into the room.
- We spent £650 on bespoke cupcakes, including dietary ones, and verbally agreed with the team that they would be handed out to guests. This didn't happen. The dietary cupcakes never appeared, most guests didn't know any cupcakes were available, and more than half came back to us the next day. That's a loss of around £300 on something we had spent weeks planning for our guests.
- Some glasses had lipstick marks or were chipped, some cutlery still had dried food on it, and the first bar was sticky.
- There was nowhere for guests to put coats and bags, so they ended up on the floor.
- We paid for bottled water with jugs to follow, but didn't see jugs once the bottles ran out.
When we raised these points afterwards, the story changed. What had been agreed with us verbally was denied, and no goodwill gesture was offered for the cupcakes. A refund we were promised on the morning of the wedding was even presented back to us as a goodwill gesture.
My advice to other couples: if you book here, check every detail yourself and get every arrangement confirmed in writing, however small. Don't rely on anything agreed verbally, even with the staff running your day. Also agree in writing, before the day, that any paid extra which can't go ahead (for example, outdoor items in bad weather) will be refunded. If a service isn't provided, you shouldn't have to pay for it or chase it through a long chain of emails.