Please be cautious about booking this venue for your wedding if you have people with serious dietary requirements as Hornsbury Mill’s staff knowledge of this is non-existent and they are not transparent about their lack of ability to accommodate dietary requirements.
In May 2025, we booked Hornsbury Mill as our wedding venue for August 2026. My maid of honour has coeliac disease, so I wanted to make sure the venue we picked would be safe for coeliacs (alongside any other dietary requirements, of which we had a few). Zoe told me that Hornsbury Mill could accommodate to anything.
In every meeting we had in the lead up to the wedding, I stressed how important this was. I was reassured each time that it was going to be fine.
Despite this, Hornsbury Mill’s knowledge of coeliac disease and the effects of cross contamination were non-existent and my maid of honour ended up being unwell after experiencing gluten exposure at the wedding breakfast and had to go home and miss out on the wedding reception. I found out that at the wedding breakfast, she was almost served the regular meal until she double checked that it was gluten free, after which she was brought out a different plate with the meal containing ‘no gluten’ flag in it.
I also found out that one of my guests with a dairy free requirement was served a regular dairy meal and had started to eat it before being brought out a meal with the ‘no dairy’ flag in it.
After my maid of honour went home, evening food was served and the layout of this was appalling. Gluten free bread and regular bread right next to each other, with no utensils or tongs (??). The bread also had the smallest ‘no gluten’ flag in it and nothing else to indicate that this had to be kept completely separate. There was no separate station for her butter, bacon, or hash browns which meant that people would butter their knives, use them on normal bread and put them back covered in gluten. It also meant that people would be grabbing hash browns and bacon with their hands after grabbing their normal bread, once again cross contaminating all the food. It is ridiculous that Hornsbury Mill did not realise how much of a serious cross-contamination risk this created.
Gluten free food + any accompanying sides such as butter, bacon etc. needs to be on a completely different table/station with its own utensils always to avoid cross contamination, or it needs to be served separately as a meal rather than buffet style.
Even though this incident was flagged to the venue straight away, nothing was learned for breakfast the next day as once again the normal and gluten free bread were right next to each other, all the utensils were shared and there was only one toaster which once again creates a significant cross-contamination risk.
We met with the venue the morning after to discuss this, they initially did not take accountability and we had to show photo proof of the evening and morning buffets and confirm seven times that my maid of honour didn’t eat anything else for them to ultimately admit fault. When I said they need to train up their staff to care about people’s dietary requirements, especially when it’s an auto immune disease, the head chef said he ‘cannot make the staff care’ - shocking. His arrogance and demeanour was incredibly unpleasant. They also mentioned that their restaurant menu states that they cannot guarantee there won’t be any cross contamination, but this was never communicated to us when discussing wedding catering. They conducted an investigation on what could’ve caused this with no probable cause and just said that they are being more transparent with their customers now (which they should’ve been from the beginning but better late than never…). I had to chase this out of them, they were not forthcoming themselves with the investigation results.
This completely tainted our wedding day which is a shame as the day had been amazing up until that point. We feel uncomfortable going back when one of the main reasons we booked it was so that we could return on our anniversary every year.Please be cautious about booking this venue for your wedding if you have people with serious dietary requirements as Hornsbury Mill’s staff knowledge of this is non-existent and they are not transparent about their lack of ability to accommodate dietary requirements.
In May 2025, we booked Hornsbury Mill as our wedding venue for August 2026. My maid of honour has coeliac disease, so I wanted to make sure the venue we picked would be safe for coeliacs (alongside any other dietary requirements, of which we had a few). Zoe told me that Hornsbury Mill could accommodate to anything.
In every meeting we had in the lead up to the wedding, I stressed how important this was. I was reassured each time that it was going to be fine.
Despite this, Hornsbury Mill’s knowledge of coeliac disease and the effects of cross contamination were non-existent and my maid of honour ended up being unwell after experiencing gluten exposure at the wedding breakfast and had to go home and miss out on the wedding reception. I found out that at the wedding breakfast, she was almost served the regular meal until she double checked that it was gluten free, after which she was brought out a different plate with the meal containing ‘no gluten’ flag in it.
I also found out that one of my guests with a dairy free requirement was served a regular dairy meal and had started to eat it before being brought out a meal with the ‘no dairy’ flag in it.
After my maid of honour went home, evening food was served and the layout of this was appalling. Gluten free bread and regular bread right next to each other, with no utensils or tongs (??). The bread also had the smallest ‘no gluten’ flag in it and nothing else to indicate that this had to be kept completely separate. There was no separate station for her butter, bacon, or hash browns which meant that people would butter their knives, use them on normal bread and put them back covered in gluten. It also meant that people would be grabbing hash browns and bacon with their hands after grabbing their normal bread, once again cross contaminating all the food. It is ridiculous that Hornsbury Mill did not realise how much of a serious cross-contamination risk this created.
Gluten free food + any accompanying sides such as butter, bacon etc. needs to be on a completely different table/station with its own utensils always to avoid cross contamination, or it needs to be served separately as a meal rather than buffet style.
Even though this incident was flagged to the venue straight away, nothing was learned for breakfast the next day as once again the normal and gluten free bread were right next to each other, all the utensils were shared and there was only one toaster which once again creates a significant cross-contamination risk.
We met with the venue the morning after to discuss this, they initially did not take accountability and we had to show photo proof of the evening and morning buffets and confirm seven times that my maid of honour didn’t eat anything else for them to ultimately admit fault. When I said they need to train up their staff to care about people’s dietary requirements, especially when it’s an auto immune disease, the head chef said he ‘cannot make the staff care’ - shocking. His arrogance and demeanour was incredibly unpleasant. They also mentioned that their restaurant menu states that they cannot guarantee there won’t be any cross contamination, but this was never communicated to us when discussing wedding catering. They conducted an investigation on what could’ve caused this with no probable cause and just said that they are being more transparent with their customers now (which they should’ve been from the beginning but better late than never…). I had to chase this out of them, they were not forthcoming themselves with the investigation results.
This completely tainted our wedding day which is a shame as the day had been amazing up until that point. We feel uncomfortable going back when one of the main reasons we booked it was so that we could return on our anniversary every year.