I got married here on 1st August this year.
Firstly, my opinion changed on the venue when they tried charging us £2,500 for having to postpone in 2020 due to Covid. After a frustrated email was sent from myself, my husband received a call from Paul and it miraculously came down to £500. I have read a review further down from a couple that said that they let them postpone for no charge. This is a prime example of Paul being nothing but a money grabber and likes to try his luck with whoever he can. I'm still frustrated that we even paid this.
As our wedding was approaching, I had some worries about things that I had spoken to Beckie/Paul about, but they appeared to have forgotten/not remembered what they had said they will do/said yes to, and their poor organisation started to show.
To begin with - the day before the wedding. Myself and my husband drove over to take everything over/set up what we could. When we arrived, Beckie (the venue's organiser/planner) was not there, we were not told before the day that she wouldn't be. When we arrived, the day befores bride and grooms' stuff was everywhere. We could not get started until it was moved, so myself, my husband and one of our suppliers ended up clearing everything to one side to be able to make a start. This ended up taking a lot longer than it needed to. In my opinion this is what Beckie should have been doing. I spoke to the other bride when she arrived and she did not come across as being too happy with the venue either and again, did start me wondering and worrying. My wedding was the next morning!
On the morning, it was reported back to me from suppliers that the venue was a complete shambles. One of which have given direct feedback to Flaxboune, including that they felt there was a lot of things that were unprofessional, Beckie again, was nowhere to be seen and not once did anyone get asked if they were ok and had everything they needed. This supplier was also disgusted that Paul was "effing and blinding" and he was completely unapproachable appearing extremely stressed. Guests were arriving and the bar wasn't even set up. And the worst thing of all, they were doing a showaround on the morning, also as guests were arriving!! This explains why Beckie was so occupied elsewhere. Again, too busy trying to sweet talk another poor couple rather than focus on the current bride and grooms' day. I am utterly disgusted with this. When my husband arrived, who was a very nervous groom, he was greeted by Beckie with "what are you doing here?"
Other issues on the day included incorrect canapes coming out. Food was such an important part of our day so I went to the bar to speak to Paul/Beckie about this and they came up with some lame excuse about how some of the ones we had chosen were ordered in and there was a supplier issue. The problem was, this had not been communicated with us before the day. Which you'd certainly expect it to have been.
We were supposed to have a bouncy castle which didn't end up going up. There had been a time where myself and my husband were at the venue and went through everything we were having and where we wanted it to go. I got up the measurements on my phone and Paul walked around the spot measuring (which he admitted by foot) and agreed it could go there. Not once did he suggest we get
a tape measure out and measure it ourselves. On the day, the bouncy castle couldn't go up there and Paul would not agree to other suggestions where it could go. We lost £350 because of this and both Beckie and Paul tried blaming it all on myself. The company sent a complaint cc'ing me in suggesting that they refund us, but Flaxbourne refused.
I am such an organised person and feel like I organised this wedding to such an extent that it shouldn't have gone wrong. As said above, we had gone over numerous things at the venue with them and I sent so many messages/emails and wrote extra details on their final checklist. However, things still ended up being in the wrong place. We had some Mr & Mrs light up letters which were set up in the wrong place. I stressed because I knew that where they were set up, was where the band would be setting up. So I spent time trying to get a member of staff to sort. I approached Beckie initially and asked her why they were in the wrong place and why my plan wasn't followed/where was she when suppliers where arriving? She had nothing to say of course. Not once did she tell me to enjoy myself and not worry. They were STILL not moved in time and the band ended up having to help with moving these when they arrived to set up.
Garden games were not put out and ceremony chairs were not set up how I had requested them to be. Our photographer had to get a member of staff to move the top table spray because this hadn't been followed through. I actually have no idea what Beckie was doing that day because she certainly wasn't the 'Weddings Director and Coordinator' that she claims she is.
I ordered some Krispy Kreme donuts to be delivered to the venue on the day. Over dinner, I thought about them and thought I'd better check if they arrived so I went up to the bar and asked Beckie. She looked at me gone out as if to say she was clueless about any donuts (I had emailed to inform!). She said she was not aware of any donuts on site. I checked my phone and showed her the photograph of where they had been delivered and she said that they were not there as they had just checked. There was absolutely no help or concern about where these missing donuts were. Again, not once did she tell me to go and sit back down, they will look/sort it out. She was completely and utterly so awfully unhelpful!! They were located in the end but this is something a bride should not have been stressing about while guests were eating. They later said that there are sometimes issues with deliveries on site going to other units
- but why don't they communicate this with you?
To top the day off, when collecting the next morning, they had thrown pretty much our whole cake away! I could not believe it.
My husband put money behind the bar and the next morning Paul tried saying we owed him more money. The tab was allowed to go over the amount we put behind. We refused to pay this.
When I had all these issues out with Paul, he walked away and came back to tell us that one of his bar staff were really upset because she had been "abused". He said she was swore at and had money "thrown" at her. When he named the member of staff, I was shocked because I had a lot of communication with her on the day, she was the really helpful one who tried sorting out all these issues for us. In my opinion, she came across as a bit stressed with all the issues/unorganisation of the place. No one seemed to be able to communicate with one another. We asked for a description of this person - which we've never got. Beckie/Paul said they would be getting an external company to "examine the CCTV". I have since asked on three occasions via email for an update on this and they have ignored all of them. I am so angry that they think its ok to tarnish our family and friends as "abusive" to try and turn the tables on us. We both come from very well respectful families and have a lovely set of friends. I am not however saying that these things don't happen when drunk people are involved but I expect to see the evidence if they are threatening with it!
I later had a phone call with Beckie to additionally go over all of these points. She had absolutely no answers for me and said contradicting things which proved there had been some lies told.
She said I would receive an email back by the end of the week as her and Paul needed to get together to "discuss some issues following this weekends weddings". I recieved an email which stated "it is apparent that you do not wish to reach a mutual agreement". I can't believe they thought this would be the case when they spolit our wedding we paid thousands for!!!
Following this, I was blocked on Instagram and they have since removed their reviews section on their Facebook page and are no longer listed on 'hitched'.
I have absolutely nothing nice to say about these awful people. I can't believe they are even in the wedding industry, they are both so rude and arrogant and they don't deserve to be. I hope that many other couples do not fall into their trap because the venue is so inviting. I can only hope that they feel shame and embarrassment on themselves but I suspect that they will not. Shame on them! There is so much lack of attention to detail/effort for a wedding venue. I wish I had never put my trust in these people.