Broome Park Hotel

We just wanted to leave a review to say what a fantastic venue, we had our wedding on Saturday and after 11 months of planning (from Indonesia) Joy, Victoria and all the staff absolutely smashed it for us on our big day!!!! Our guests enjoyed staying and the food and location was fantastic! Thank you so much for all your help and hard work…. It really was the best day ever!

We had the most beautiful wedding at Broome Park, all staff very friendly and professional, we had brilliant time!! And the rooms are unbelievable! X

The team at Broome Park were absolutely amazing, we couldn’t have asked for more! Victoria and Joy in the events team were so helpful and supportive ( and always smiling!) The teams were so accommodating, especially for some of our older guests, nothing was too much trouble for them. We couldn’t recommend Broome Park more, they made our day absolutely perfect!

Victoria and the team made our big day seamless from start to finish, the venue is stunning and the food delicious! Thank you for making our day perfect!

A HUGE thanks to Joy and Victoria but particularly, Joy, leading up to the wedding and on the day - for being the most incredible wedding co-ordinator, us and our families were really grateful for your help on the day. We’re really touched you went above and beyond in all aspects such as your prompt response to emails as well as helping us put together a wedding in such a short space of time.

We cannot recommend this venue highly enough! Beautiful Manor House and gardens with lots of space for all our guests to feel relaxed. The food was delicious and everyone commented on how good it was. Joy and Victoria made our whole day very special and listened to everything we wanted, thank you both so much. The bridal suite is beautiful and has recently been refurbished. We will definitely be returning for our wedding anniversary. It was completely perfect from start to finish.

It was the best day we could have hoped for. I felt like royalty getting married at Broome Park. Joy and Victoria were the perfect co-ordinators, from every meeting to finalise details, to on the big day with the attentiveness and bringing everything together. The venue is stunning and was so happy to be able to get married in the gardens, the ceremony was just magical. I can't thank Joy and Victoria enough, and highly recommend Broome Park!

We have reported this venue to trading standards. Our reception took place in the marquee outside. It is not a typical marquee however. It is surrounded by windows, and these windows cannot be removed or opened. On hot days this creates a greenhouse effect in the marquee. There is low ventilation as only one door opens to the side, and the one by the toilet. On our wedding day, there was a heatwave that reached 32°C. The temperature was absolutely unbearable in the marquee. We and our guests were extremely uncomfortable. It was like sitting in a sauna for 4 hours until the sun went down. We were literally sitting in a greenhouse during a heatwave on our wedding day. The heatwave was not a surprise though. It was a summer of heatwaves. We told them how concerned we were a week before. They told us everything would be fine, as they had other weddings during this especially hot summer. The Broome added fans and AC units, however they could not add more without "blowing the system". It was not enough to counter the greenhouse effect. This is not a suitable building for summer weddings that get into the late 20s and above in heat. It is potentially dangerous for any elderly or vulnerable guests. The Broome either needs to improve the electrical system to take more AC units, or replace the marquee. However, during our complaints, they do not acknowledge that they need to do either. They seem to be pretending the problem doesn't need to be fixed. We can only assume because it would be very expensive to fix or replace the marquee. For this reason, we don't believe it will be fixed for future guests. If you book this venue for a summer wedding, you will be taking a risk of paying £15,000+ to sit in a greenhouse on a hot day. Part of the Broome's response: "several members of staff had to sit and take breaks as we were concerned for their safety”. If a venue is concerned for the safety of their staff, then it of course is not a suitable venue to charge that amount of money for a "perfect" wedding. The service was also a problem, especially before the wedding. It was very difficult to get hold of the event managers. Most emails went unanswered. We had to save up long lists of unanswered questions and request zoom calls to get them all answered. There was a period of a month where we could not get hold of the wedding staff at all, even by telephone. We didn’t know what was going on. The staff didn’t seem to be able to take down our requests. Up until 3 days before the wedding, the contract was still a mess with incorrect items. When we complained after the event, we were accused of ¨changing our minds a lot¨. This wasn't correct, the main problem was that the sales team got the details incorrect on multiple occasions. If you are looking for peace of mind and good organisation leading up to your wedding, the Broome is probably also not the place for you. We also changed some items, but this is part of the normal process of preparing such an expensive wedding. On the day, there was an exhaustive list of big and small things that either weren’t provided as promised, or just went wrong. The list is too long to put here. We sent this list to the Broome after the event. They didn't acknowledge any wrongdoing. For the majority of the day, we did not know where the event managers were to let them know the issues. In the end, we had to take control of many of the problems. There was a general sense of uncertainty the whole day, which meant we found it hard to relax. On the other hand, we have to give credit where it is due. The food was fantastic! Everybody loved it, so hats off to the kitchen staff! Especially the staff working in that hot marquee cooking the meal. No wonder the Broome was concerned for their safety. The venue itself is also beautiful. The house and the grounds are amazing.

Our wedding was beyond amazing and our expectations, Everyone loved the venue. Staff were very attentive on the day, food was great and service couldn't be faulted. The day went as planned we would recommend the venue!!

I just want to say thank you; Victoria, Joy and the rest of the Broome Park team. You guys went above and beyond, and we couldn't have asked for anything better for our Wedding day! :D