Stunning venue, but don’t rely on the coordination!Stunning venue, but don’t rely on the coordination!
Beautiful venue, but the coordination let us down
Our wedding day was still the happiest day of our lives, and the venue itself is genuinely stunning. With the right styling and personal touches, it can look beautiful, and the staff were lovely, friendly and welcoming.
Unfortunately, our experience with the communication and wedding coordination was disappointing. In the lead-up to the wedding, responses were often slow and we regularly had to chase for answers and updates. We were repeatedly reassured that everything was under control and that the team had everything covered. We had also provided clear instructions and a detailed booklet outlining exactly what needed to be done and where things needed to go. As we weren't given the opportunity to check everything ourselves beforehand, we had to trust that those instructions had been followed.
Unfortunately, some important details were missed on the day. Items we had specifically provided for the wedding were not put out as instructed, and some things went missing. It was particularly upsetting because these were personal details we had spent time and money organising, and we had trusted the venue to take care of them based on the assurances we had been given.
We completely understand that no wedding will ever run perfectly and that things can go wrong. However, when you are told everything is under control and aren't given the opportunity to check things yourself, you naturally expect those details to be taken care of.
Our advice to future couples would be to have someone you completely trust involved in checking the details on the day, and to be very clear with the venue beforehand about exactly what will be set up and who is responsible for each item.
Despite the issues, we had a beautiful wedding and will always look back on the day fondly. The venue is stunning and the staff themselves were lovely. We simply feel that the communication and coordination fell short of what we expected, and future couples should be aware of this when making their plans.
Beautiful venue, but the coordination let us down
Our wedding day was still the happiest day of our lives, and the venue itself is genuinely stunning. With the right styling and personal touches, it can look beautiful, and the staff were lovely, friendly and welcoming.
Unfortunately, our experience with the communication and wedding coordination was disappointing. In the lead-up to the wedding, responses were often slow and we regularly had to chase for answers and updates. We were repeatedly reassured that everything was under control and that the team had everything covered. We had also provided clear instructions and a detailed booklet outlining exactly what needed to be done and where things needed to go. As we weren't given the opportunity to check everything ourselves beforehand, we had to trust that those instructions had been followed.
Unfortunately, some important details were missed on the day. Items we had specifically provided for the wedding were not put out as instructed, and some things went missing. It was particularly upsetting because these were personal details we had spent time and money organising, and we had trusted the venue to take care of them based on the assurances we had been given.
We completely understand that no wedding will ever run perfectly and that things can go wrong. However, when you are told everything is under control and aren't given the opportunity to check things yourself, you naturally expect those details to be taken care of.
Our advice to future couples would be to have someone you completely trust involved in checking the details on the day, and to be very clear with the venue beforehand about exactly what will be set up and who is responsible for each item.
Despite the issues, we had a beautiful wedding and will always look back on the day fondly. The venue is stunning and the staff themselves were lovely. We simply feel that the communication and coordination fell short of what we expected, and future couples should be aware of this when making their plans.