Beaconside House

I am writing to express my deepest gratitude and appreciation for the exceptional service provided by your recently appointed Manager Nick and of course, the rest of your team during our recent wedding celebration. From the moment he took over, Nick demonstrated unparalleled professionalism, problem-solving ability, and attention to detail. He arranged virtual meet-ups given us being based in Leeds and we felt very well cared for. His expertise and dedication ensured that every aspect of our wedding was flawlessly executed, exceeding our expectations in every way. The seamless coordination of events during the day, the way the rest of the team worked together, and the flawless venue were just a few of the many highlights of working with Nick and team. His calm demeanor and reassuring presence throughout the planning process and throughout the weekend truly put our minds at ease and allowed us to fully enjoy every moment of our wedding. We are immensely grateful for Nick's commitment to making our wedding day truly unforgettable. Clearly, he and the team are naturals in their profession and their genuine care for their guests shines through in every detail. We feel incredibly fortunate to have had them look after us. Please extend our heartfelt thanks to Nick and the team for their exceptional service and for helping to create memories that we will cherish for a lifetime. We will wholeheartedly recommend your venue and services to anyone seeking a memorable wedding like ours. A huge thank you to the bar-staff for their happy energy during the day and night and also to domestics team for helping get the rooms ready despite it having been left in an unfortunate state before we arrived. Please do let me know that you have received this email as I am not entirely sure it is the correct one! With sincere appreciation and warm regards, Sophie and Josh Xxx

It’s sad to say that I actually had a horrible experience with the owner at Beaconside ahead of my wedding there this summer. We booked our wedding with beaconside just over a year before our big day, and at the time we knew we wanted a summer wedding month, and a Saturday wedding. The only package available then was a 3 day weekend package priced at £18.7k for 75 guests which included exclusive access Friday to Monday, canapés, welcome drink, a 3 course dinner and evening food, (we feel in love and even tho it was significantly over our budget) we decided to go ahead and book it. Around 6 weeks out from the big day, I was browsing the Beaconside house website. Much to my shock I saw a summer weekend wedding packaging advertised at £5.7k cheaper for £12,995. (I was horrified, as I expected a year later, if anything with the cost of living the package to have gone up in cost, along with everything else, such a cheap package made me feel immediately ripped off and that we were paying well over the odds for what we were getting) I went on to call the team to discuss as I couldn’t see any difference in the packages (I’ve kept screen shots of everything): I later learnt from the coordinators that really the only difference was 1 extra night/ day at the grounds (this was something we didn’t need but it wasn’t an option for us to book 1 or 2 days when we enquired) the other difference was no canapés which I learnt were valued at £8.25 per head. (£618.75 for 75 guests) and evening food, valued at £8 per head (£600 for 75 guests). I’ve assumed no value in the additional night at the accommodation on the basis that all of our guests who filled the accommodation had to pay for this privilege, so should we have got that booked out initially we would have exclusive access for 3 nights regardless. So at this point I was feeling like we had been overcharged by £4481.25 as there were no additional perks. After a conversation on the phone, I could tell the coordinators were sympathising with me and explained they could see my frustrations but ultimately it wasn’t their call. I was given the owners number and I thought rather than send an email I would have a little informal call and hopefully he would hear all my points and we could come to an arrangement that would mean we felt we were getting value for our money. The call was deeply frustrating, as the owner persistently kept justifying his pricing strategy saying that the Sunday is often the best day (which was laughable, I mean who pays thousands and spends months planning a big day and the day following is ever the best day. I went on to challenge him as to why the Sunday would be charged at equal price (2 days in new offer £12995, 3 days in old package £18.7k) to the main event but he continued to talk over me and didn’t listen to me, and started stating that the industry is hard, he’d had to put his pension money into the business and he then commented that we wouldn’t have wanted a call to say his business had fallen over and our wedding could no longer go ahead, commenting that ‘lots other had and it’s very tough out there’. (Very unprofessional, and added to my stress and anxiety) In my frustration to not being heard, I said I would leave the conversation there and let him reflect on my feedback. I went on to email him with all the facts as I saw them, the financial break down (which to me was black and white and a complete mess) and some suggestions in terms of a compromise to make us feel better regarding the huge cost we would be spending with them. I re iterated I didn’t expect money back but some money (eg the £4481.25) off the extras we hadn’t yet paid for. Unfortunately things went from bad to worse when he clearly felt insulted by my email and he went onto say some hurtful things in the email that followed. The day that followed the owner re added the 3 day weeding at a new more expensive price, I know based on his behaviour that I my feedback was justified, and although he couldn’t admit that to me or compensate me in any way, he tried to justify his pricing by making changes immediately after me bringing it to his attention (again I have the screen shots with dates of when everything took place) I am writing this out of upset and frustration but mainly to warn others, including any prospective business buyers that the business sounds like it’s in trouble financially, but thats not a surprise to me, when the owner clearly has no awareness on the damaging nature of the packages he offers and his customer care is beyond terrible. It’s such a shame as it’s such a beautiful venue and all of the other colleagues are beyond lovely.

Amazing from Start to Finish! Where to start!!!! Just to let you know that Alana and Matt's wedding weekend was ABSOLUTELY SUPERB. It was all amazing from start to finish. This is a fabulous venue. Stunning views and beautiful Wedding room and Glass house. We knew it would be fantastic but it exceeded our expectations. My husband and I did not get to meet Daisy the Wedding Planner but Alana and Matt said she was wonderful. I have had so many of our family and friend saying this was one of the be

Absolutely incredible! Wow, what can we say about Beaconside House, I’d start with absolutely incredible, we have just arrived home from our weekend stay for our wedding, it was everything that we wished for and more. We fell in love with it on our first viewing, we knew we wanted a wedding that we could stay with our families all weekend, it ticked the boxes and the fact it was absolutely beautiful was a bonus. The staff, service, and food from the amazing Kris and team was faultless. Each and

Perfection in every way! Hi Sarah Beaconside, from the moment I booked our wedding until the last drink was poured it was perfection in every way. I cannot recommend a beaconside wedding enough! When your planning your special day you have an image in your head of how the day will go and how everything will look and I can honestly say that my wedding at Beaconside exceeded my already very high expectations. The Beaconside team were so amazing and nothing was too much to ask . Everyone had the be

It's a very special place that creates beautiful memories... We got married at Beaconside House and it was without doubt the most beautiful, serene, relaxed and friendly environment you could wish for. The staff are angels (including Fred) and the venue exceeds anything I have ever experienced. I cannot thank any of the team more or recommend Beaconside enough. I am totally in love with Beaconside now, it's a very special place that creates beautiful memories so easily. Ella and Wayne

Hi Faye, I don't quite know where to start! I'm still totally overwhelmed after the most wonderful weekend. From the moment we got to Beaconside on Friday, the whole weekend was beyond all expectations. The build up had been a bit stressful with all the last minute changes due to Covid and there was a moment beforehand when I was worried we weren't going to have our day the way we wanted it. You were so calm and reassuring and so understanding when we changed things yet again! You genuinely made

Dear Faye, As Cat's Mum i just wanted to thank you whole heartedly for the wonderful weekend you made for their special day Its was incredible and everyone has raved about it ever since. You and all the team were marvelous and couldn't have been more helpful. The food was delicious and plentiful. The venue was absolutely stunning and beautiful and all tho the actual wedding day was extremely windy it didnt matter as it was actually lovely to spend the saturday inside such a beautiful place. Also

From the first email, to the day after the wedding, Sarah was nothing but outstanding. No matter how many questions we asked, nothing was too much trouble to sort out. We fell in love with the idea of a twilight winter wedding and the venue was just perfect for this. The Christmas lights, to the Christmas trees, the whole estate looked so magical and Sarah really did go the extra mile for us. The maintenance staff were so helpful and the waiting staff were so lovely. It was the m

Hi Faye, I just wanted to email and say a massive thank you from me and Ollie for an incredible wedding weekend! It all ran so smoothly and I know that was all down to you working so hard to make things so magical for us! We really cannot thank you enough for everything you have done these past 15 months! Thank you so so so much 😘 Kind Regards Amy xx