To Have & To Hold, Mirfield

Claire was amazing!! Totally made the day exciting and emotional! So thankful she helped me find my dress!! Xxx

Very upset about the customer service from this shop. This is the first shop I went in trying to find a wedding dress, I didn’t know what I wanted and I tried two sale dresses on. I preferred one dress to the other, however I had doubts in the shop! Instead of being encouraged by the shop owner to try other dresses and styles on I was convinced to buy the dress that I had doubts about. I took the dress home and it hasn’t been touched since. Since I’ve realised that I made a bad choice and should of gone with my gut instinct. The owner has refused to let me exchange the dress or even try and sell it on for me at a cut price, or even have the seamstress look at alternating it for me! I understand that the final decision was made by me but I felt like I wasn’t given the proper advise and support I needed. If you are unsure what you want in a dress I advise you not to go to this shop for you first visit, please find somewhere that will give you the right guidance and not pressure you into buying something you don’t really want. Find a shop that actually wants to help its customers rather than just want money from you. Am now left with a unwanted dress and out of pocket a lot.....very sad about the whole situation