Isla Loux Bridal Boutique and Gifts

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Isla Loux Bridal Boutique and Gifts Full Description
Reviews
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Louise R
Happy couple married in November
November 2021
Disgraceful
I normally don’t give reviews however I was so appalled by the service from Isla Loux that I feel compelled to state my factual experience. Where do I start with the problems from Isla Loux? Lack of communication throughout without any definite date when my dress would arrive When the dress did eventually arrive crumpled, it was the completely wrong colour and fabric, Hayley tried to originally persuade me it wasn’t that bad, it was. I asked if we could buy the sample dress as we were worried the dress wouldn’t arrive in time for the wedding, Hayley said she would sell this but only at full price as it was new, a sample dress should never be sold at full price as it has been worn by numerous people. When the dress was taken home the alterations company and I noticed that beads were falling off the back of the dress and the cup size was significantly smaller than the dress originally bought, it was a size 16 dress and the cups were B cups if that. When I compared the original dress bought (photograph and video I have) against the dress I had you can see very clearly the cup size is significantly smaller. Hayley consistently made excuses, blaming the designer, the designer blamed Hayley I was stuck in the middle. Wedding dresses are expensive, they are also one of the most important purchases you will ever make, mistakes happen however with Isla Loux mistakes consistently happened without any empathy of how it was affecting me and my family in the process, in the end, I did not get the dress I originally bought. I have evidence of this as I have a photo of the original dress ordered and the one, I was left with, unfortunately, as my wedding at that point was a week away, I had no chance of getting this yet another problem, fixed. The whole experience was a complete nightmare, Isla Loux caused me an incredible amount of stress and heartache. If I could go back in time, I would not shop here.
Isla Loux Bridal Boutique and Gifts Location & Contact Details

Address

625 Bradford Road, Brighouse, West Yorkshire, HD6 4DN, England