So, I found this company through lockdown whilst planning my wedding, a lot of it was done online due to the circumstances etc. They had a Facebook and instagram and lots of things showing their great work so I trusted they were legit! DO NOT BE FOOLED! I booked a £1000 package and managed to get 20% discount for key worker and sent my deposit as requested to book with them. They promised me everything from dressing to photo booth and favours/stationary. As time got closer I contacted them for a meet up at the venue so we could go through all of my requirements. The appointment was arranged with themselves and the venue and on the day they never showed up and never called to inform me. I called and they then told me that they had been I’ll and had forgotten to call me (RED FLAG!!) .. they apologised knocked me £50 off and arranged another appointment and in fairness Chantelle showed up to that one one, however it was without any details of what had I had paid for or the invoice, so I had to go through everything again with her; which I found unprofessional in itself. Again at the meeting, I was promised everything I wanted and Chantelle left. A few weeks went by and I had contacted them to discuss some things regarding the venue dressing and had no response. So I tried to call 30+ times over a 5 week period and got no answer. Following that I received an email a month and a half before my August wedding; this email told me that they had seized business for venue dressing. I was devastated to say the least and stressed trying to locate alternate suppliers on such short notice. S&S did say they would complete my stationary and kept the deposit I had paid to fund this, I requested a new invoice but to my surprise (not) I didn’t get one. At first Sam was responsive and for a third time I was promised all the things I’d requested including - 65 favours, 65 place names, table plan and welcome to wedding sign & table numbers. We are are now 12 days before my wedding & I have received half an order. Ive text and called numerous times and still no response, which clearly means I won’t be getting the rest! I’ve uploaded a photo of the embarrassing favours I was sent, so much so I’ve had to go out and buy new ones. They also sent me 47 place names, so the ones I have are all useless (as I have 65 guests who need one) and 7 table numbers with nothing to stand them in!
DO NOT TRUST THIS BUSINESS! I’m utterly appalled that they are capable of treating people the way they have me and wanted to warn any other brides to stay well away from this pair of absolute con artists!
Sam and Chantelle you aught to be ashamed! What an absolute catastrophe!