Just rude and unhelpful.
I've contacted their event team as I was looking for quotes for my wedding. The lady on the phone insisted that I should read on the website, when you know... it's my wedding and I would like to speak to the person that might be coordinating the whole thing. Plus I had questions and I simply wanted to speak to someone for just few minutes.
I wish I had a name that I could put here but unfortunately, they never said it.
Beside the phone terrible conversation, I've scheduled a meeting at the location so that my fiancee and I could meet someone face to face, talk about the wedding and see the place. The appointment was scheduled in the early afternoon but we were travelling from our house in London so we had to leave way earlier (3 hours to get there).
I called them up to confirm that we were on the way, everything was fine until they called me back 30 minutes later to tell me that unfortunately the person that was going to show us around was off sick. Which is fine. I've asked if we could just turn up and have a look around since we were already almost there.
We arrived on time, and we turned up in the office. The lady in the office gave us a brochure and told us she couldn't show us around as she had another appointment with someone else ONE HOUR LATER. She had the time to show us around and have a 3 courses meal if we wanted to, plenty of time. My fiancee and I looked at each others and decided not say anything.
We just showed ourselves around and then decided to eat at the little restaurant there. The food was really good and the service was really nice. Shame it's not the same one serving for the weddings.
We were really considering this venue, but when we saw the lady from the office coming into the restaurant one hour later with another couple we just decided to cross it off from our list.
We excluded this venue from our options not only because of the lack of professionalism, politeness and helpfulness but because of the high possibility that our special day could have been ruined by the same people we were paying.
We've been searching for venues for long time now, from the cheapest to the most expensive options, but we were NEVER treated as we were treated by this place.
Won't recommend, won't go back there.