We chose Burtown House for our wedding because of the beautiful grounds, the wildflower garden and the promise of an exclusive, personal wedding experience.
Sadly, our experience was so poor that we would strongly recommend that anyone considering Burtown House for their wedding thinks very carefully before booking.
From the outset, communication was a major issue. Once our deposit had been paid, James, the owner, effectively went radio silent. Despite numerous emails and phone calls, we received little to no response. Eventually, our emails began being answered by David, who had been employed to take over the wedding planning. David was genuinely fantastic in the short time he had to work with us, but it was abundantly clear that he had been thrown into the deep end after months of very little having been organised. In fact, none of the finer details of our wedding were properly confirmed until the week before the wedding, during a rushed FaceTime call with David. Considering how much money we were paying for our wedding, this level of organisation and communication was completely unacceptable.
Four days before our wedding, we arrived at Burtown House to choose the setting for our ceremony. We were then informed that David had left. Given everything that had happened, we were unfortunately not surprised. We were essentially left trying to piece everything together ourselves just days before our wedding.
To make matters worse, the grounds were in an appalling condition. The gardens were completely dried out and, despite having specifically chosen Burtown House because of its famous wildflower garden, there were virtually no flowers in bloom. James blamed this on the drought, but having travelled around Kildare, Carlow and Naas, it was very obvious that surrounding areas were still in bloom. It appeared that the grounds had simply not been properly maintained. We consequently had to spend hundreds of euros on additional flowers the day before our wedding just to make the tables look presentable.
Then, just two days before our wedding, we received an email informing us that a festival was being held within the grounds on the night of our wedding. This had never been communicated to us, discussed with us or mentioned during the planning process. We had specifically paid a venue charge for exclusive access, which was also advertised as such in the wedding brochure. Finding out at the last minute that another event was taking place on the estate was incredibly distressing and completely contrary to what we believed we had paid for.
At the same time, the venue's accountant sent us a request for the final balance just two days before the wedding, despite the contract stating that this should have been issued 14 days beforehand. Because of the venue's extremely poor communication and disorganisation, we were left scrambling to arrange the transfer. The money came from a UK account and, although we had never missed a payment and had repeatedly chased for invoices, the funds had not cleared by the day of the wedding.
James then threatened to cancel our wedding the night before it was due to take place.
I cannot adequately explain how distressing this was. I was already under enormous pressure and stress in the final hours before my wedding, and instead of being able to enjoy the occasion I was left in tears, terrified that the wedding we had spent months and thousands of euros planning could be pulled from underneath us. No bride should ever be treated this way by her wedding venue.
And unfortunately, the problems did not end there.
On the morning of the wedding, we were informed that there had been a leak in the main house and that my dad and I could no longer walk through the doors of the house and down to the ceremony — something we had specifically agreed with the venue only four days earlier. Once again, a significant part of our carefully planned wedding had to be changed at the last minute.
Then, during the wedding itself, the venue ran out of wine during the meal. They were also unable to serve the beer that we had specifically paid for because the staff could not operate the draft pumps. We had already had our wedding bar menus professionally printed, and this was incredibly embarrassing and disappointing in front of our guests.
The staff were repeatedly trying to contact James for assistance, but, as had happened throughout the weekend, he was nowhere to be found and did not answer their calls.
In fact, James was conspicuously absent throughout our entire wedding weekend. When we checked in the day before the wedding, he was nowhere to be seen. His absence continued throughout the weekend. When we checked out, we specifically asked to speak to him about everything that had happened. Staff members called him repeatedly — 15 times between his landline and mobile phone — and he failed to answer a single call.
We are still waiting to hear from him.
The complete lack of accountability, communication and basic professionalism from the owner is astonishing. The level of arrogance and disregard we experienced was completely unacceptable, particularly considering the significant amount of money we paid for our wedding.
What makes this even more frustrating is that this was not one isolated incident. This was a catalogue of problems, poor communication, last-minute changes and failures in organisation, both in the months leading up to the wedding and during the wedding weekend itself.
Burtown House looks beautiful in photographs, and that was a huge part of why we chose it. But our experience was that the reality fell a long way short of the image being sold.
We appreciate that some things are outside a venue's control. However, poor communication, lack of organisation, inadequate preparation, failure to deliver what was paid for and refusing to communicate with a couple during one of the most important and stressful weekends of their lives are not things that can simply be blamed on circumstances.
David deserves credit for doing everything he could in the short period of time he had to try to salvage the situation. Unfortunately, he was placed in an impossible position by the lack of organisation before his involvement.
This review only covers a handful of the issues we experienced before and during our wedding. We genuinely wish we had chosen somewhere else.
If you are considering Burtown House for your wedding, our very strong advice is to reconsider (and read other wedding reviews on trip advisor - there are many saying the same thing). Do not be misled by the beautiful photographs. Based on our experience, the level of service, communication and organisation does not come close to what you would reasonably expect when spending thousands of euros on your wedding.We chose Burtown House for our wedding because of the beautiful grounds, the wildflower garden and the promise of an exclusive, personal wedding experience.
Sadly, our experience was so poor that we would strongly recommend that anyone considering Burtown House for their wedding thinks very carefully before booking.
From the outset, communication was a major issue. Once our deposit had been paid, James, the owner, effectively went radio silent. Despite numerous emails and phone calls, we received little to no response. Eventually, our emails began being answered by David, who had been employed to take over the wedding planning. David was genuinely fantastic in the short time he had to work with us, but it was abundantly clear that he had been thrown into the deep end after months of very little having been organised. In fact, none of the finer details of our wedding were properly confirmed until the week before the wedding, during a rushed FaceTime call with David. Considering how much money we were paying for our wedding, this level of organisation and communication was completely unacceptable.
Four days before our wedding, we arrived at Burtown House to choose the setting for our ceremony. We were then informed that David had left. Given everything that had happened, we were unfortunately not surprised. We were essentially left trying to piece everything together ourselves just days before our wedding.
To make matters worse, the grounds were in an appalling condition. The gardens were completely dried out and, despite having specifically chosen Burtown House because of its famous wildflower garden, there were virtually no flowers in bloom. James blamed this on the drought, but having travelled around Kildare, Carlow and Naas, it was very obvious that surrounding areas were still in bloom. It appeared that the grounds had simply not been properly maintained. We consequently had to spend hundreds of euros on additional flowers the day before our wedding just to make the tables look presentable.
Then, just two days before our wedding, we received an email informing us that a festival was being held within the grounds on the night of our wedding. This had never been communicated to us, discussed with us or mentioned during the planning process. We had specifically paid a venue charge for exclusive access, which was also advertised as such in the wedding brochure. Finding out at the last minute that another event was taking place on the estate was incredibly distressing and completely contrary to what we believed we had paid for.
At the same time, the venue's accountant sent us a request for the final balance just two days before the wedding, despite the contract stating that this should have been issued 14 days beforehand. Because of the venue's extremely poor communication and disorganisation, we were left scrambling to arrange the transfer. The money came from a UK account and, although we had never missed a payment and had repeatedly chased for invoices, the funds had not cleared by the day of the wedding.
James then threatened to cancel our wedding the night before it was due to take place.
I cannot adequately explain how distressing this was. I was already under enormous pressure and stress in the final hours before my wedding, and instead of being able to enjoy the occasion I was left in tears, terrified that the wedding we had spent months and thousands of euros planning could be pulled from underneath us. No bride should ever be treated this way by her wedding venue.
And unfortunately, the problems did not end there.
On the morning of the wedding, we were informed that there had been a leak in the main house and that my dad and I could no longer walk through the doors of the house and down to the ceremony — something we had specifically agreed with the venue only four days earlier. Once again, a significant part of our carefully planned wedding had to be changed at the last minute.
Then, during the wedding itself, the venue ran out of wine during the meal. They were also unable to serve the beer that we had specifically paid for because the staff could not operate the draft pumps. We had already had our wedding bar menus professionally printed, and this was incredibly embarrassing and disappointing in front of our guests.
The staff were repeatedly trying to contact James for assistance, but, as had happened throughout the weekend, he was nowhere to be found and did not answer their calls.
In fact, James was conspicuously absent throughout our entire wedding weekend. When we checked in the day before the wedding, he was nowhere to be seen. His absence continued throughout the weekend. When we checked out, we specifically asked to speak to him about everything that had happened. Staff members called him repeatedly — 15 times between his landline and mobile phone — and he failed to answer a single call.
We are still waiting to hear from him.
The complete lack of accountability, communication and basic professionalism from the owner is astonishing. The level of arrogance and disregard we experienced was completely unacceptable, particularly considering the significant amount of money we paid for our wedding.
What makes this even more frustrating is that this was not one isolated incident. This was a catalogue of problems, poor communication, last-minute changes and failures in organisation, both in the months leading up to the wedding and during the wedding weekend itself.
Burtown House looks beautiful in photographs, and that was a huge part of why we chose it. But our experience was that the reality fell a long way short of the image being sold.
We appreciate that some things are outside a venue's control. However, poor communication, lack of organisation, inadequate preparation, failure to deliver what was paid for and refusing to communicate with a couple during one of the most important and stressful weekends of their lives are not things that can simply be blamed on circumstances.
David deserves credit for doing everything he could in the short period of time he had to try to salvage the situation. Unfortunately, he was placed in an impossible position by the lack of organisation before his involvement.
This review only covers a handful of the issues we experienced before and during our wedding. We genuinely wish we had chosen somewhere else.
If you are considering Burtown House for your wedding, our very strong advice is to reconsider (and read other wedding reviews on trip advisor - there are many saying the same thing). Do not be misled by the beautiful photographs. Based on our experience, the level of service, communication and organisation does not come close to what you would reasonably expect when spending thousands of euros on your wedding.