The stay hasn't happened yet but the customer service I received from Kim was extraordinary! From the moment she answered the phone, her voice was cheerful and friendly, she completely understood my predicament and solved the issue in an instant with no issues, even though the mistake was mine. I was blown away and she completely made my day! Thank you so much for being customer friendly. I'm an Exec Assistant and book lots of travel. This has been the best service I've received in years!