Russell Gormley

Kitchen of Kent LTD

This is the first bad review I have ever left, and I could not be more disappointed and upset with the Kitchen of Kent for the extremely poor service they provided on our wedding day.

If you're considering using the Kitchen of Kent for your wedding or any other event, please read the below before making your decision.  If you would like any further information about our experience, please feel free to contact me.

I have posted the notes from both our host master and photographer from the day.

•	Russell on the day didn’t show up and didn’t have the courtesy to let us know he was not attending. Instead, we had a junior member of staff arrive in his absence who had only worked with Russell a few weeks. It was clear very quickly she did not have much if any experience in running a catering / kitchen team.

•	After finally getting hold of Russell, he told us he had COVID which is why he couldn't attend the day. We found out this was not the case as we saw via Instagram he was at another Wedding on the same day ! Being lied to and being a 2nd priority on your wedding day didn’t feel nice. Especially when paying £9,000 plus, you expect the main person to be there, or at least tell you he would not be there from the beginning.

•	Very slow service. 1 hour 40 minutes from starters to mains! / 1 cook for 120 people / Had to skip entire dessert due to evening guests arriving.

-  Russell had organised for only 1 chef to arrive on our wedding day for 120 guests. Naturally, there were huge delays between meals, and it took 1 hour 40 minutes from starters to mains. Each table were served at different times so no one ate together. My wife and I, and other guests had to visit the kitchen on multiple occasions to ask what was happening. Very embarrassing having our guests wait that long for dinner. What should have been a nice experience, became extremely stressful.

•	Evening food was not announced and was not put in the correct place we asked it to go so not many people realised. Very limited amount as well.

•	WARM DRINKS SERVED / Chillers only arrived a few hours before the wedding / Warm drinks were served throughout the day/evening ! Were told they would arrive 3 days prior to the wedding by Russell which they did not.

•	Canapes took 40 minutes to arrive

•	Junior Bar Staff with no management

-  Bar staff were a group of very young teenagers
-  Non-alcoholic drinks / alcoholic being confused by the bar staff. Not good as we had many pregnant guests and had to be double checked every time.
- Couldn’t tell the difference between prosecco / white wine bottles, even though clearly labelled.
-  Prosecco being poured to the top of wine glasses
- Guests were told by bar-staff various drinks had run out, which was absolutely not the case. Required me to show them multiple times where more was.

•	Equipment used was filthy. Ovens / cutlery. Have included photos.

I would highly recommend avoiding the Kitchen of Kent. Service was so disorganised from start to finish and Russell was very unprofessional.

Have not been able to get hold of Russell for 3+ weeks since the wedding.

Dan Hornsby 

AVOID KITCHEN OF KENT / DIDN'T SHOW UP ON THE DAY

Let’s be honest, mass catering doesn’t have a great reputation. People never expect much from wedding food. We opted for the buffet and it was honestly incredible! We had a choice of a number of dishes and everyone was very complimentary of the food. The presentation was beautiful and it all tasted amazing. The desserts especially were to die for! Best wedding food ever, without a doubt!

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