Amy is punctual, professional and is very open to suggestions and requests. Amy wears a uniform with logo on along with a vast kit packed neatly in a clean, easy accessible beauty bag, which assures you of her quality service. All the way through the conversation was warm and easy flowing, she was happy to stop for a break if required and was spot on with my children. She did my daughters very long, knotty hair and not once did my daughter get fed up or upset. I was so pleased with our outcome.