We rented this venue for our wedding at the end of August 2026, for three days, for 74 guests.
Upon arrival, the floors were dirty: food residue, sticky stains, and other grime that we were able to sweep up. The underside of the rugs had clearly not been cleaned. We were told that the venue had been cleaned that morning. We also found a used condom on the floor in front of the entrance.
The dishes, glasses, and cutlery provided with the rental had visible residue: we had to wash everything by hand before we could set the tables. The refrigerator drawers and seals had old deposits. The inside of the oven and glasswasher was grimy. The dishwasher was broken, which was only brought to our attention that morning, and the replacement was a domestic appliance unsuitable for the volume of dishes. Given the state of the kitchen, we preferred to prepare the buffet at home and make trips back and forth throughout the weekend.
We also noticed that the fire extinguisher tracking plates showed no indication of any inspection after 2023, even though an inspection is required annually. A registered letter highlighting this issue has been sent to the town hall, which should receive it soon.
In total, we spent an entire day cleaning a venue we had paid for to be ready, instead of decorating it. Some of the decorations we had prepared over months were never put up due to a lack of time during the day. A wedding can't be redone.
To be fair: the garden is pleasant, the parking convenient, and the layout well-designed. The venue has potential. It's the upkeep that was lacking.
We raised all these points with the managers. They acknowledged occasional cleaning deficiencies but disputed the rest. They then offered us a memorandum of understanding, including compensation, one clause of which stipulated that we waive any public comment on their services. We refused to sign it and received no payment. That is why this notice exists.
We have kept photographs of everything we describe.We rented this venue for our wedding at the end of August 2026, for three days, for 74 guests.
Upon arrival, the floors were dirty: food residue, sticky stains, and other grime that we were able to sweep up. The underside of the rugs had clearly not been cleaned. We were told that the venue had been cleaned that morning. We also found a used condom on the floor in front of the entrance.
The dishes, glasses, and cutlery provided with the rental had visible residue: we had to wash everything by hand before we could set the tables. The refrigerator drawers and seals had old deposits. The inside of the oven and glasswasher was grimy. The dishwasher was broken, which was only brought to our attention that morning, and the replacement was a domestic appliance unsuitable for the volume of dishes. Given the state of the kitchen, we preferred to prepare the buffet at home and make trips back and forth throughout the weekend.
We also noticed that the fire extinguisher tracking plates showed no indication of any inspection after 2023, even though an inspection is required annually. A registered letter highlighting this issue has been sent to the town hall, which should receive it soon.
In total, we spent an entire day cleaning a venue we had paid for to be ready, instead of decorating it. Some of the decorations we had prepared over months were never put up due to a lack of time during the day. A wedding can't be redone.
To be fair: the garden is pleasant, the parking convenient, and the layout well-designed. The venue has potential. It's the upkeep that was lacking.
We raised all these points with the managers. They acknowledged occasional cleaning deficiencies but disputed the rest. They then offered us a memorandum of understanding, including compensation, one clause of which stipulated that we waive any public comment on their services. We refused to sign it and received no payment. That is why this notice exists.
We have kept photographs of everything we describe.